1. Our Refund Policy

At Unsari Academy, we provide digital courses and online learning content. Because digital products can be accessed immediately after purchase, refunds are handled according to the conditions mentioned in this policy.

2. Before You Purchase

We recommend reading the course description and checking the available course information before making a purchase.

If you have any questions about a course before purchasing, you can contact us and we will be happy to help you.

3. Digital Course Purchases

Once a digital course has been purchased and access has been provided, the purchase is generally non-refundable because the digital content can be accessed immediately.

This policy may not apply in situations where a refund is required under applicable consumer protection laws.

4. When Can a Refund Be Considered?

A refund request may be considered in situations such as:

• You were charged more than once for the same purchase.
• A technical issue prevented access to a purchased course and we were unable to resolve it.
• A payment was completed but the course access was not provided.
• Another genuine issue related to the purchase requires review.

Each request is reviewed based on the circumstances of the order.

5. Refund Request

If you believe you have a valid reason for a refund, please contact us with your order details and explain the issue clearly.

Please include the email address used for the purchase and your order information so we can locate the transaction.

6. Duplicate Payments

If you accidentally make the same payment more than once for the same course, please contact us as soon as possible.

After checking the transaction, an eligible duplicate payment may be refunded through the appropriate payment method.

7. Course Access Problems

If you have purchased a course but cannot access it, please contact us before requesting a refund.

We will first try to identify and resolve the problem and help you access the course you purchased.

8. Refund Processing

If a refund is approved, it will normally be processed through the original payment method where possible.

The time taken for the refund to appear in your account may depend on your bank, card provider, or payment service.

9. Contact Us

If you have any questions about this Refund Policy or need help with an order, please contact us.